Privacy Policy

Information We Collect

• Account details — your first name, surname, email address, and phone number, created when you sign up with an email and password.
• Reservation & contact details — the name, email, phone, and address (line 1 & 2, city, state, ZIP, country) and any order notes you provide when you reserve an order for pickup.
• Order & activity data — the items you reserve, your order status and history, and your saved cart and wishlist.
• Communications — messages you send through our Contact form, the email you provide to our newsletter, and the type and text of any feedback you submit (feedback is anonymous and is not linked to your account).
• Technical data — a secure sign-in session stored in your browser to keep you logged in, plus basic, non-identifying log information your browser sends automatically.

We never collect or store payment card numbers. Chester Pharmacy does not take online payments — you pay in person at the store counter when you collect your order.

How We Use Your Information

• To prepare and hold the products you reserve for in-store pickup at 614 Flatbush Ave, Brooklyn, NY 11225.
• To verify your email address and keep your account secure.
• To notify you — by email and through your account notifications — when your order is ready for pickup.
• To respond to your contact inquiries and provide customer support.
• To maintain your account, order history, cart, and wishlist.
• To send newsletters and updates you have opted in to, and to review feedback to improve our service.
• To meet our pharmacy, legal, and regulatory obligations.

Payments — Pay at the Counter

Chester Pharmacy operates a reserve-online, pay-at-counter model. There is no online checkout or card payment on this website. Payment is taken in person — by cash or card — at the store counter when you collect your order. Because of this, we do not process, transmit, or store any credit or debit card details on our systems.

Health & Prescription Information

Prescriptions are reviewed and verified by our licensed pharmacists in person at pickup — you do not upload prescriptions through this website. Any protected health information we handle in the course of dispensing is treated confidentially and in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable New York State and U.S. federal law.